Shipping Policy

Free Shipping on purchases of $249+ for orders containing live aquatic animals only. A $10 box fee will still be applied to your order.

Free Shipping on purchases of $50+ for orders containing aquarium supplies only. (Select aquarium supplies require freight shipping and are not eligible for free shipping)

 Please Note: Order totals for both live aquatic animals and aquarium supplies cannot be combined to qualify for free shipping. The order totals for each category will be processed separately.

We are unable to ship outside of the continental U.S. at this time.

Shipping of Aquarium Supplies

Aquarium supplies will be shipped within two days of your order being placed. Aquarium supply orders are drop shipped from our distributors and will arrive within 5-7 business days.

Shipping of Live Aquatic Animals

Live aquatic animals will be shipped based on the delivery chart below. Delivery will be made via UPS Next Day Air, which guarantees delivery by 10:30 AM. Signature is required upon delivery. 

Should you wish to push back your delivery to a later date, please specify in the text field on the checkout page. 

In the event that an aquatic animal you ordered is out of stock, we guarantee overnight delivery within two weeks of your order. We will contact you via email with updates on your order status.

House of Fins Delivery Chart for Live Aquatic Animals

 Orders Placed by 9:30 AM EST on:Will be Delivered On:
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Wednesday
Thursday
Friday
Tuesday
Tuesday
Tuesday
Wednesday

Please Note: Delays in shipping may occur due to unforeseen circumstances, such as inclement weather conditions.

In the rare and unfortunate event that your recent livestock purchase perishes during shipment or within 7 days of its delivery time, we ask that you please fill out our Livestock Guarantee Claim Form.

Livestock Guarantee & Return Policy

The House of Fins guarantees its livestock unconditionally for 7 days from the time of delivery (168 hours). We stand behind everything that we sell.

If your recent livestock purchase perishes during shipment or within 7 days of its delivery time, we ask that you please fill out our Livestock Guarantee Claim Form below.

When completing the Livestock Guarantee Claim Form, please provide clear images of the livestock outside of the aquarium or shipping bag. Please use a white background when photographing the livestock.

Once your submission has been processed and approved, we will issue a store credit that can be used for future online purchases. The store credit will be applied to your account and expires after one year.

The store credit issued will be the amount paid for the specimen(s). Please note that we are unable to refund shipping costs and fees.

We do not accept returns on any livestock sales. Please do not ship any livestock back to our store. If livestock is shipped back to us, we are unable to provide any refund.

Livestock Guarantee Claim Form

Click or drag files to this area to upload. You can upload up to 3 files.
Return Request
Please fill out the information below to submit a request to return your aquarium supply purchase. Please note that aquarium supplies must be returned in their original condition. Products that are opened or used may not be eligible for return.